Frequently Asked Questions

Find below the most common questions about our tarot-inspired necklaces. Use the links below for quick navigation:

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1. Materials & Quality

What are the necklaces made of?
Our necklaces are made of high-quality 316L stainless steel, plated with 18K gold. They're waterproof, non-tarnish, and perfect for everyday wear.

Will the necklace tarnish or stain my skin?
No. Thanks to our premium materials, you won’t get green marks or discoloration.

Is the necklace lightweight?
Yes, it weighs only 4g — comfortable to wear all day long.

2. Product Care

Is the necklace really waterproof?
Yes. You can wear it in the shower or at the beach with no problem.

Will the gold color fade over time?
Not if properly cared for. Just avoid direct contact with chemicals and perfume.

3. Shipping

Where do you ship from?
We ship from our international logistics center. Delivery time depends on the destination.

Do you ship worldwide?
Yes, we offer worldwide shipping.

Estimated delivery time:
- USA & Canada: 7–12 business days
- Europe: 5–10 business days
- Asia & Australia: 8–14 business days

Can I track my order?
Yes, you will receive a tracking link by email as soon as your order ships. You can also track it on our “Track My Order” page.

4. Payment & Security

Which payment methods do you accept?
Credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay.

Is your site secure?
Absolutely. Our site is SSL-protected and uses encrypted, secure payment gateways.

5. Returns & Refunds

Can I return my order?
Yes. You can request a return within 14 days of receiving your order. Items must be unworn and in original packaging.

How do I return or exchange a product?
Email us at info@moonwhim.com with your order number and the reason for the return. We’ll walk you through the process.

Do you offer refunds?
Yes. Once we receive and inspect your return, your refund will be processed to your original payment method.

6. Gifts & Packaging

Can I send my order as a gift?
Absolutely. Our necklaces make beautiful gifts. You can also include a custom message at checkout.

7. Other Questions

I haven’t received my order. What should I do?
If it’s been more than 15 business days, email us at info@moonwhim.com and we’ll investigate right away.

Can I modify or cancel my order?
Changes or cancellations can be made within 12 hours of purchase. After that, your order may already be processing.